Cloud9 Podcast

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Customer Experience with Ericsson Global Chief Customer Officer (CCO) Tabitha Dunn

On our latest podcast, our CEO, Amir Reiter speaks with Ericsson Global CCO, Tabitha Dunn. Tabitha discusses the past, present, and future of customer experience. 

Proposify CCO Connor Cox discusses Customer Renewals and Retentions for SaaS Companies

Today, CloudTask's CEO, Amir Reiter discusses with Proposify CCO Connor Cox what it means to be a chief customer officer today and how SaaS companies are adapting to current market changes. 

Customer Success and Customer Experience from a Technology Standpoint

Dragontail Systems CCO Itzik Bachar speaks about his experience and the importance of customers success and experience only this time from a technological standpoint. 

Customer Experience - Communication throughout Covid 19

Shep Hyken, a renowned Customer Experience Expert joins Amir Reiter, host of the Cloud9 Podcast. 

Customer Experience is different in crisis, both good and bad interactions are magnified. Getting the right blend of human and technology interaction is more important now than ever. We’re also witnessing an acceleration in video technology. When this is over many are wondering where the new equilibrium will reset.

Customer Success - Balancing Artificial and Human Intelligence

Jim Iyoob, a renowned Customer Experience Leader joins Amir Reiter, host of the Cloud9 Podcast.

Learn how the right balance of artificial intelligence and human intelligence within customer behavioral analysis will lead to the delivery of the right value proposition. Building attributes within this area can be a key differentiator in building customer success.

Driving Up-sells Through Employee and Customer Engagement

Hear from Mary Poppen, Chief Customer Officer at Glint, on some top tips and advice for driving up-sells through employee and customer engagement.

Customer Service in 2020 - Top Tips, Quality Assurance and Remote Work

Hear from Craig Antonucci, Chief Customer Officer at BPA Quality, on the state of customer service in 2020, working remote and some great insights into quality assurance.

The New Way Consumers Communicate

Hear from Billy Shaheen, CEO at Telesero, on the best ways and channels to meet your market.

Sales Is Changing… it´s time to transform

Hear from Ben Simms, VP of Commercial Client Services at MarketSource, on how sales today is in an exciting period of transformation. Buyers are now more informed and are further down the sales pipeline before they even speak to a sales person.

Funnel Optimization - How to Win in Sales

Hear from David Zeff, Head of Sales at Exceed.ai, on how to optimize your sales funnel to generate more revenue.