Cloud9 Podcast

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Customer Success - Balancing Artificial and Human Intelligence

May 28, 2020

Jim Iyoob, a renowned Customer Experience Leader joins Amir Reiter, host of the Cloud9 Podcast.

Learn how the right balance of artificial intelligence and human intelligence within customer behavioral analysis will lead to the delivery of the right value proposition. Building attributes within this area can be a key differentiator in building customer success.